Why This Matters to Business Owners and Print Leads

Investing in a DTF printer isn’t just about buying equipment—it’s about ensuring production stability, predictable costs, and peace of mind. JINLONG’s warranty and after-sales service are designed to help you achieve exactly that:

1. Protect critical equipment with a clear warranty.
2. Guarantee consumable quality with transparent shelf-life commitments.
3. Deliver responsive support when you need it most.

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1) Core Equipment Protection — JINLONG DTF Printer Warranty Explained

At a Glance

• Warranty term: 1-year warranty on the machine (excluding consumables and easily worn parts).
• Coverage scope: Mainframe, controller boards, motors, power supply, sensors, and other non-consumable components.
• Printhead policy: Covered against verified manufacturing defects. Issues from poor storage, incompatible ink, or improper maintenance are not covered.
• Warranty start date: Begins from the invoice date or installation acceptance, as listed on your Warranty Certificate.
• Not covered: Consumables, wear-and-tear parts, misuse, unauthorized modifications, or failures caused by non-JINLONG ink.
• Regional terms: Service levels (SLA) may vary depending on your location and chosen plan.

After-Sales Process

1. Report the issue with printer serial number, error details, and observed symptoms.
2. Contact JINLONG Support via phone, chat, or portal to open a case.
3. Remote diagnostics are conducted with technician guidance.
4. Repair path: Faulty parts are shipped for replacement, with instructions provided for installation.
5. Case closure: Resolution documented with preventive tips.

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2) Production Stability — Consumables Quality Assurance

DTF Ink (CMYK + White)

• Quality standard: Each batch tested for consistency, stability, and printhead compatibility.
• Shelf life:
  • Unopened: Up to 12 months (see label).
  • After opening:
    • White ink: Best used within 3 months. Always shake before use and ideally run on printers with a white ink circulation system.
    • Other colors (CMYK): Recommended to use within 6 months.
• Storage: Keep sealed, in a cool and dry environment (15–25 °C), away from direct sunlight.

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Hot Melt Powder

• Guarantee: Consistent granulation, strong bonding, and resistance to yellowing when cured correctly.
• Shelf life:
  • Unopened: 1–2 years.
  • After opening: Best used within 6–8 months if sealed and stored in a dry environment.
• Storage note: If clumping or odor occurs, the powder has absorbed moisture and should not be used.

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PET Transfer Film

• Assured quality: Reliable coating, clean peeling, and stable anti-static performance.
• Shelf life:
  • Unopened: 6–12 months.
  • After opening: Best used within 3 months, depending on environment.
• Care: Store flat, sealed, and away from bending or scratching.

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3) Your Safety Net — JINLONG’s After-Sales Support System

Multiple Channels

• Live support: Phone, chat, and online portal during business hours.
• Remote assistance: Screen-share for calibration and troubleshooting.
• Knowledge base: Step-by-step guides and FAQs.

Response & Logistics

• Fast triage: Prompt response within business hours; SLA may differ by plan.
• Parts supply: Key spare parts stocked regionally for fast dispatch.
• Preventive care: Optional health checks and firmware updates to avoid downtime.

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Frequently Asked Questions (FAQ)

Q1: How long is the warranty?
The printer is covered for 1 year (excluding consumables and easily worn parts).

Q2: Are consumables covered under warranty?
No. Consumables are backed by a separate quality assurance with replacement for confirmed defects within shelf life.

Q3: How do I prove a consumable defect?
Provide lot number, storage conditions, and sample evidence (photos/prints). Confirmed defects are replaced.

Q4: Can I extend the warranty?
Extended plans may be available in your region—please consult Sales.

Q5: What if I am far from a service hub?
Remote diagnostics and parts shipping solve most issues.

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Summary — Our Commitment in One Line

Invest once, stay confident. With JINLONG’s 1-year machine warranty, transparent consumable shelf-life guarantees, and dedicated support, you can focus on growing your business instead of worrying about downtime.

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Call to Action

Want a warranty and support package tailored to your production needs?
👉 Contact JINLONG specialists today to review your Warranty Certificate and service plan.

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Compliance Notes

• This blog is a summary; refer to your Warranty Certificate and Sales Order for binding terms.
• Shelf life depends on proper storage and handling as specified in the User Manual.
• Pricing is not included—please consult Sales for quotations.